Refund & Cancellation Policy

1. Statutory Rights (Australian Consumer Law)

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or replaces your statutory consumer rights. If food or dining service fails to meet consumer guarantees, you are entitled to an appropriate resolution, replacement, or refund.

2. Table Reservation Cancellations

• Table reservations at Cardamom Restaurant can be made, modified, or cancelled free of charge.
• We request that guests notify the restaurant at least 2 hours in advance if you need to alter or cancel your table reservation.
• Please contact our team directly at +61 480 744 392 or via WhatsApp if your schedule changes.

3. Catering & Event Bookings

• Catering orders and private event bookings are confirmed directly with our catering team.
• Cancellations or modifications to large catering packages must be communicated at least 48 hours prior to the event date due to fresh ingredient sourcing and preparation.
• Any deposit or pre-arranged payment terms for custom catering packages are specified in your individual catering agreement.

4. Processing Approved Refunds

In the event a refund is issued for a pre-paid event or catering arrangement, payments are refunded using the original method of payment. Credit card refunds processed via Stripe typically settle within 3–7 business days.